LED video walls along a university football weight room

AV Services in Ann Arbor & Southeast Michigan

Why clients choose Thalner

  • Free Design Consultations Custom AV assessments at no extra cost
  • In-House AV TeamEngineers, programmers, and installers assigned to you
  • 60+ Years of ExperienceSuperior training and certifications for superior results
  • Crestron, Extron, Q-SYSCertified on all the major AV platforms
  • On-Going AV SupportWarranty and multi-year service contracts
  • PSNI Global AllianceGlobal AV coverage for multi-location work

streamlined av system support

Four AV service departments. One team.

Thalner doesn't just design and install superior AV systems. We provide the team, expertise, and resources necessary to ensure your setup performs exactly how it should, every time.

future-proof your AV operations

Setting up your AV system for consistent success

Every space has its own specifications that determine how an AV system is designed, installed, and operated. At Thalner, our job is assess your property, identify the appropriate design and integration elements, and give you the tech support you need to keep your setup performing exactly how you need it to.

  • Audio and control systems matched to how the room gets used.
  • Crestron, QSC and Extron gear chosen for the room, not a sales quota.
  • Interfaces built simple enough that nobody needs training to run them.
  • Systems designed with an upgrade path in mind, not a one-time install.
Equipment rack beside a wall of displays in the Thalner demo room

AV tech support built around free consultation.

Ensuring every aspect of your AV system is customized and supported to your exact specifications.

  • Consultation

    Your designed project management team works with you to define what your system needs.

  • Design

    Engineering and programming staff design the system around your AV performance goals.

  • Installation

    Your system is installed by our in-house technicians, tailoring every detail to your space.

  • Support

    We provide ongoing service, troubleshooting, and takeovers long after your system goes live.

Almost every AV company buys and sells the same TV and the same speaker at roughly the same price. So cost is usually not a value — it's our service, our customer service.

Tim BoggsPresident, Thalner

Ongoing AV maintenance in Ann Arbor and Southeast Michigan

Simple. Seamless. Successful. These are the traits we strive to design into every AV system we install, but our commitment to AV superiority doesn't just end at installation.

For over 60 years, our AV services have covered everything a commercial space needs on the technology side to ensure their audio-visual features are set up for success. We work directly with facilities directors, IT administrators, business owners, and educational staff across Ann Arbor and Southeastern Michigan, personally overseeing all of the design work, installation process, and ongoing maintenance, so you have one point of contact rather than dealing with four separate vendors.

Our AV services fall into four areas: AV design & engineering, AV system installation, AV maintenance & technology refresh, and AV service & support. Each service is provided with the same goal in mind: give you everything you need to set your AV system up for success.

Streamlined AV support that seamlessly connects your tech

An AV system rarely stands on its own. The control system that runs a conference room often ties into the audio systems in the ceiling, the digital signage in the lobby, and sometimes a paging or mass notification setup down the hall. Because of that overlap, our AV design & engineering team is involved from the first site visit, mapping out how a space actually gets used before any equipment gets specified.

That same team writes the scope, and the same account manager who took the first call stays on the account after the system is live. Once a design is approved, our AV system installation crews and our in-house certified programmers handle the physical work and the Crestron, QSC or Extron programming, so the interface is something a rotating staff or student worker can run without training.

After the installation, AV maintenance & technology refresh and AV service & support keep the system current: firmware updates, system checks, and a service contract if you want us checking in on a schedule rather than waiting for issues to arise. Planning all of that together, rather than hiring a different vendor for each piece, is what keeps a system running exactly how it should for many years to come.

Proudly serving Ann Arbor, Detroit, Lansing, and wherever we're needed

We are based in Ann Arbor and have worked out of the same building for 60 years, which keeps us close to a lot of the clients we service. The University of Michigan has been a close client of ours for 30 years, and we're proud to provide the campus with AV support from installing audio systems in lecture halls and research auditoriums to the video walls in the football weight room.

Beyond the campus, our service area runs all throughout Southeastern Michigan and surrounding areas, providing support for businesses throughout Detroit, Lansing, plus occasional projects farther out through our PSNI Global Alliance affiliates. Because our engineers and installers all live within Ann Arbor area, the same people who scope a project are the ones who show up to your facility to service it later, rather than waiting for a technician to be dispatched from out of state.

Give your AV system the service and support it deserves

Whether you need a full room designed from scratch, an existing system serviced, or just want someone to walk through a space and tell you what is possible, the starting point is the same conversation. Our design work is free, our engineers and programmers are in-house, and every install we provide carries an industry-leading warranty plus the option of ongoing maintenance service.

If you're interested in giving your AV system the service and support it deserves, request a quote from us today and we will help you explore all your AV options.

FAQS

Questions we get about AV services.

No. Most projects move through a one- to two-week design process at no cost to you, whether it turns into a full installation or just a recommendation.

We are primarily a Crestron and QSC house and also work with Extron, but a design starts with what the room needs, not a manufacturer we are trying to push.

Design usually takes one to two weeks. Installation timelines range from about a week for a single room to well over a year for large, multi-room builds.

No. We work exclusively with commercial clients: offices, campuses, municipal buildings and similar spaces, and always have.

Every install includes a one-year warranty, and most clients add a service contract for ongoing checks and firmware updates, extendable up to five years.

Yes. Our core service area runs 60 to 80 miles from Ann Arbor, including Detroit and Lansing, and our PSNI Global Alliance membership covers projects farther out.

Not sure where to start?

Tell us about your space.

Design quotes are free and no-obligation, covering everything from a single office to a multi-building campus.

Certified on the lines we actually install.

Manufacturer certifications and industry credentials held by the Thalner team.

60 Years. One Name. One Legacy.

TEL Systems is becoming Thalner again.

Nearly 60 years ago, our story began as Thalner Electronic Laboratories.

Over the years, our name has changed, our industry has evolved, and the technology we work with has advanced — but the people, relationships and commitment behind our work have always remained the same.

Today, we're bringing the Thalner name back with a refreshed identity that better represents who we are and what we do.

This isn't a new company. It's the next chapter of the same one.

Same team. Same experience. Same commitment.

Integrated AV

Solutions for today. Supported for tomorrow.

Welcome back, Thalner.