AV Service & Support in Ann Arbor, MI
ongoing AV service and support
Your system keeps running long after we walk out the door.
Once your AV control system, video wall, or conference room technology is up and running, that doesn't mean that the work isn't over. At Thalner, we service everything we install ourselves, working alongside project managers and programmers who already know your room, giving your AV system the support it needs to continue to operate at the highest level possible.
- Existing system takeovers, even from another integrator
- Crestron and QSC programming with custom user interfaces
- Testing, commissioning, and firmware updates on every job
- End-user training led by the same project manager and programmer
AV support built around free consultation.
We tailor your AV system around your space and performance needs, providing the blueprint for ongoing support and maintenance, at no extra cost to you.
Consultation
Your assigned account manager and engineer work with you to define what support your system needs.
Design
We design the system around how your space is actually used, and demo it before you commit.
Installation
Once you approve the design, our own technicians install and program it to your exact specifications..
Support
We maintain, troubleshoot and support the system for as long as you own it.
future-proof your av system
Support that's built in not just bolted on later.
Your AV system is only as good as the parts working together behind it: the control processor, the touch panel, and the programming that ties a room's video, audio, and lighting into one simple interface. When service gets treated as an afterthought, that's when systems get flaky, panels freeze, and firmware falls behind.
Once your system is installed, we're the ones you call whenever you need support. We troubleshoot, maintain, and repair whatever you need us to, ensuring your AV setup is always future-proof.
- Quarterly or twice-yearly maintenance visits built around your budget
- Firmware updates and system checks so nothing drifts out of date
- Service takeovers on systems installed by another integrator
Your AV system needs a team, not just an installer
When you call us for AV service and support in Ann Arbor or surrounding areas, you're not starting from scratch with a random contractor. Whether we installed your conference room system, your video wall, or your classroom AV three years ago, or another company did, our service department steps in to keep it running: existing system takeovers, programming and configuration changes, testing and commissioning after a repair, and end-user training when your staff turns over.
We work with facilities directors, IT administrators, and building owners across corporate offices, university campuses, municipal buildings, and other commercial spaces who'd rather have one AV team on call than track down whoever happened to install the gear. Every installation we do ships with a one-year warranty, and the people who show up for a service call are the same engineers, programmers, and technicians who install new systems, not a separate call center reading from a script. That's day-two support the way we think it should work.
System support that's built into the initial design
Every service call starts with understanding how your room is actually built: the control processor, the touch panel, the programming layer, and whatever building systems it ties into, whether that's automated tinting glass in a boardroom or paging zones through a warehouse. Our in-house certified programmers write all of the interfaces we service, on major platforms such as Crestron, QSC, and Extron, so we're not guessing at how a system was put together before we start troubleshooting it.
That matters most when a system fails quietly instead of all at once: a slow touch panel, a processor overdue for a firmware update, or audio and video conferencing that have drifted out of sync. We test and commission every repair the same way we would a new install, burned in and verified before the job is done. Our AV design & engineering team steps in when a system needs more than a repair, and AV control systems work is what most service calls come back to.
60+ years of superior AV support in Ann Arbor, Detroit, and Lansing
We've been proud to call Ann Arbor our home for over 60 years, and a lot of our service work is for systems we've installed ourselves and maintained for a decade or longer. We've provided AV support for a variety of clients and spaces, such as university lecture halls, corporate conference rooms, municipal council chambers, and community college meeting spaces, including our 30-year AV partnership with the University of Michigan campus just down the road.
For clients with locations outside of the greater Detroit metro area, our membership in the PSNI Global Alliance lets us coordinate service through an affiliate integrator who goes through the same training and vetting we do, so a client based here in Ann Arbor can still get consistent support at a satellite office somewhere else in the country.
AV support you can count on when you need to the most
What you get when you work with Thalner is all the AV support and service your system needs from one point of contact: the same account manager, programmer, and project manager stay assigned to your account instead of handing you off to whoever's available. We don't offer free design because we have to; we do it because it's the best way to get a system right before it becomes something we have to service for the next ten years. If your AV system needs attention, request a project quote from us today and let's talk about solutions.
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